职场email必须注意的事13-15

13 Don'tForget to Reply Without Delay　别忘了要迅速回复

Respondingpromptly sends a message of professionalism, while late

replies(or none at all) create the impression you don't care about the

recipient.Think how it feels to have an e-mail ignored or to receive an e-mail

replymuch later than you sent your original message.

迅速回复代表专业，而延迟回复（或完全不回复）会给予对方你不在乎的印象。设想假如

你的电子邮件被忽略，或是你原先的讯息过了很久才收到回复，你会有什么感觉？

14 Don't Write Anything You WillRegret Later不要写下任何会让你后悔的文字

Readover your e-mail before you send it, not just for typos but to see if you

reallymean what you've written. It's usually a bad idea to fire off an angry

e-mailwhile you're still boiling mad. After re-reading your e-mail, you might

decideit's better to reword it or, in some cases, cancel it.

在寄出你的电子邮件之前要把它看一遍，这不只是为了要检查是否有拼写错误而已，同时

也是要看你所写的是否真的就是你所要表达的。当你仍非常愤怒时，发出一封愤怒的电子

邮件通常不是个好主意。重新读过你的电子邮件后，你也许会决定最好还是改写，或是在

某些情况下，决定将其删除而不发送出去。

15 Manners Matter　态度很重要

Rememberthat the people whom you send e-mails to may have a different

perceptionof your messages than you do. They may see what you

believeto be a simple request as a demanding order, for example. Also,

theymay see your joke as biting criticism directed at them. The problem

isthat writing lacks all of the non-verbal clues that exist in face-to-face

communication.For that reason, it's important to make sure you carefully

andpolitely phrase your words. Here's another tip: DON'T USE ALL

CAPITALLETTERS (it looks like you are screaming!).

请记住，你寄发电子邮件的收件者对于你的讯息可能会有不同的看法。举例来说，对你来

说简单的请求，他们可能视之为艰巨的要求。此外，他们可能视你的笑话为针对他们所做

的刺骨批评。问题就在于写作时缺乏一切面对面沟通时才有的非语言线索。因为如此，确

保你仔细且礼貌地用词是很重要的。这里有另外一个诀窍：不要全用大写字母（那看起来

很像你在尖叫！）。